Year in Review

2023-2024

Welcome

Welcome

Care & Services

Care & Services

The Fenway Institute

The Fenway Institute

Strategic Plan

Strategic Plan

Supporters, Events, & Volunteers

Supporters, Events, & Volunteers

Financials

Financials

Our Care, Our Community

Fenway Health advocates for and delivers innovative, equitable, accessible health care, supportive services, and transformative research and education. We center LGBTQIA+ people, BIPOC individuals, and other underserved communities to enable our local, national, and global neighbors to flourish. Learn more by clicking on the sections above.

To Our Community

This past year has been one of profound reflection and continued resolve. At Fenway Health, we find ourselves at a critical juncture. While our commitment to delivering high-quality, equitable care remains unshakable, the financial headwinds we face have not subsided.

Despite our best efforts and the dedication of an extraordinary team, we are still navigating sustained financial challenges that demand both resilience and change. Stabilization is not a milestone we have passed—it is a mandate we must actively pursue. The necessity to reimagine our systems, optimize our resources, and strengthen our financial foundation has never been more urgent.

And yet, even in the midst of hardship, our mission has never faltered. We’ve continued to serve those most in need, expanded access to care through telehealth and provider recruitment, and deepened our partnerships across the region. These achievements are a testament to the trust and tenacity of the people we serve and those who serve alongside me.

I am deeply honored to serve our community as Fenway Health’s new CEO. Moving forward, our focus is clear: we must stabilize to sustain. This means making tough but thoughtful decisions, reaching agreement with SEIU1199, improving patient access and systems, and continuing to advocate for the resources our community deserves.

To our patients, partners, and supporters, thank you for walking beside us through uncertainty. With your continued belief and collaboration, I know we will emerge stronger, more focused, and better prepared for the road ahead.

In solidarity,
Jordina

I want to thank all of you for your continued support of the lifesaving work we do here at Fenway Health. As I write this, we care for 33,000 patients, the majority of whom are members of the LGBTQIA+ community. Our public health programs provide sexual health and drug user health services to thousands more and the research, education, and advocacy programs of The Fenway Institute impact people across the country and around the world. During fiscal year 2024, Fenway Health saw nearly 32,000 patients who made 130,000 visits. 1,850 of those patients were living with HIV and 6,000 were transgender or non-binary. We gave away $1.2 million in free or discounted medicine, distributed 390,000 sterile syringes, an performed 17,000 HIV tests. The Fenway Institute published Gender-Affirming Psychiatric Care, the first textbook in the field of psychiatry to provide an affirming, intersectional, and evidence-informed approach to caring for transgender, non-binary, and/or gender-expansive people. Our staff testified in favor of Overdose Prevention Centers, vaccinated our community against mpox, released the Gender-affirming care for adolescents: Understanding the fundamental components and scientific support for lifesaving gender affirmation policy brief. At same time, we completed the hard work of reconfiguring our organization to meet the challenges of the future. The work we did then is bearing fruit now. We are no longer losing money each month and have a positive operating margin. We are growing access to our services and registering new patients every day. We are ready to meet the moment and continue caring for our community I am proud of Fenway’s response to these challenges and the progress we have made. I am especially proud of the work we do every day to care for those who need us. Fenway Health remains as deeply committed to our mission and to our community today as we have been since our founding. Thank you for being a part of our work. Jordina Shanks, Fenway Health CEO
Jordina Shanks, CEO

© 2025 Fenway Health Annual Reports

Reporting to the Community

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